A chat assistant for the WhatsApp number your shop already uses. It answers what you have approved, collects the details your team needs, and passes anything it cannot confirm to a person.
Who it is for
- Shops and studios that take enquiries, orders or bookings on WhatsApp.
- Teams that answer the same questions every day, such as opening hours, published prices and how to book.
- Owners who want a person to approve anything that is not routine.
What it does not do
Only what you approve
It answers from the information you provide. It does not guess prices, stock or availability.
No commitments on its own
It does not confirm bookings, quotes, refunds or complaint decisions. A person does.
A person on request
Customers can ask for a person at any point, and the details already collected go with the handover.
Customer asks
A question comes in on WhatsApp.
Assistant answers
Routine answers come from the information you approved.
Details collected
Name, need, preferred time and a contact method are gathered.
Person confirms
Your team confirms the quote, booking or exception.
A sample conversation
Illustrative example, not a live transcript
What time do you close on Saturday?
We close at 8pm on Saturdays. Would you like to book a time?
Yes, around 3pm, for two people.
Noted. Please send your name and phone number. A team member will confirm the slot and reply to you.
Always a person behind it
The assistant hands over to a person when a question is outside its scope, when a customer asks for one, or when a decision needs approval.
Pricing is confirmed per scope
We scope the setup first: the questions it covers, the workflows it touches and the chat volume. Then we quote in writing. This page does not publish a fixed price.
Will it replace my staff?
No. It takes routine questions off your team's hands. People decide quotes, bookings and exceptions.
How is my data handled?
Before any work starts, we set out in writing what data is used, where it is kept and how long it is kept.
Can I see it working first?
Yes. Book a 3-minute demo on WhatsApp and we will walk through the flow using your own questions.
Message us on WhatsApp to start. Or send a brief and we will reply with a scope.